Review of the Sandals Royal Caribbean in Montego Bay Jamaica

Author: Weiting Bollu  |  Date: January 2022

Star Ratings for Categories

These are categories on which Sandals requests guests to rate the resort on. It was a perfect set of feedback for our public review too!

1. The overall experience at the resort (5/5 ⭐️⭐️⭐️⭐️⭐️)

2. Customer Service (6/5 ⭐️⭐️⭐️⭐️⭐️⭐️)

3. Value (5/5 ⭐️⭐️⭐️⭐️⭐️)

4. Cleanliness (5/5 ⭐️⭐️⭐️⭐️⭐️)

5. Dining (3/5 ⭐️⭐️⭐️)

6. Activities and golf, if applicable (4/5 ⭐️⭐️⭐️⭐️)

7. Pool (5/5 ⭐️⭐️⭐️⭐️⭐️) 

8. Romantic Experience (5/5 ⭐️⭐️⭐️⭐️⭐️)

9. How likely are we to recommend Sandals Resorts to a friend? (5/5 ⭐️⭐️⭐️⭐️⭐️)

Total Amount Spent for accommodations, transportation, and miscellaneous

We took many precautions during COVID-19 times.  The total spend on this trip was around $8,500 CAD.

Comments - Small Gestures Makes a Difference

The little things that we loved during our stay...

General for all

• Every single staff member wore masks or face coverings of some sort.

• Each time a staff member saw you they greeted us with a 'hello'.

• Each team member was extra friendly when they found out or noticed that we have a baby along the way.

• Staff members walked us to the areas when giving directions.

• No tip allowed. We REALLY like this because it reduces the anxiety of holding money on us and deciding how much to give each time.

10 Tips We Learned From Others and Our Observations

We learned from others and observed a lot when we were on premise.

1. Join the Facebook Group: Sandals Royal Caribbean Fans Official. Search in the group's search bar and you'll get all your questions answered. I'd be surprised if there was a question that hasn't been asked yet.
   
   

2. Being pregnant and hanging out at the resort was really fantastic. Great staff who attends to our requests. Very pregnant-friendly place. We ended up doing a lot of relaxing with 0 laptop time. We are in tech so it's quite unusual for us to go a week without touching our laptops but we did it!
   
   

3. We made a room change request. We were originally allocated Room 4216 on the second of the Kensington Cove. Afterward, we were changed to Room 4108 on the first floor. This helped immensely because as pregnant ladies know, we need to go to the washroom every other hour. Removing the need to climb the stairs each time made our stay extra great. What was great was that room 4108 was a corner room and it was extra spacious!!!
   
   

4. While Butlers reserve many of the great seats on the beach, there will still be some leftover. Most people decide to hang out around the main beach and main pool. By 9 AM, all of these seats are generally taken. Whatever the case, pack plenty of sunscreen and/or suntan lotion. The resort sells the SUN BUM brand in their gift store. We used A LOT over the span of 7 days.
   
   

5. Those of us without Butlers still have an amazing time. There are staff members who come by to take your drink and food orders on the hour if you are sitting by the beach and the pool. We did NOT feel like we missed out.
   
   

6. There is no tip allowed unless it's for Butlers and Spa personnel. However, what staff really value are compliments inside the LOOP mobile app. They can earn recognition and incentives when we give shoutouts in the app.
   
   

7. Bring a float where you can chill in the water.  We saw a good number of people with this Hammock-type of float but we didn't like it. We didn't even end up floating in this one because we saw others having trouble laying in it. They generally put it under their armpit to hold up their drinks. It looked like a lot of work. We also brought a Rectangular Chair Lounger that was high quality and actually allowed us to float in the water.
   
   

8. Club MoBay is ideal, though it's a hit and miss on its usefulness. Our flight from Toronto to Jamaica was delayed so we landed in Montego Bay at around 10:00 PM. We were the last flight in so it wasn't busy at all. We were in and out of there in about 15 minutes. We did not even see the arrival lounge! On our way back to Toronto, it was Christmas Day. Very few people were flying the evening of Christmas Day but we did get to experience the lounge here.
   
   

9. Due to this being around COVID-19 times, we stayed away from many things we would have otherwise done. For example, we didn't travel to the Sandals Montego Bay sister resort or go on external excursions. However, we still had a lot of fun on-premises. There was plenty to do on the resort such as paddle boarding, pool activities, kayaking, etc. Due to the wind and weather on certain days, we didn't get to experience the Windsurfing or the Hobie Wave.
   
   

10. Some things will run later than usual. But hey, we're on ISLAND TIME! Sit back, chat, relax. Be patient.

Extended Photo Gallery